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Terms of Service

Overview

At CnetOrthopedic, we take pride in offering custom orthopedic modifications, including shoe lift installations, designed to support individuals with leg length discrepancies and similar conditions. Each pair of shoes we modify undergoes careful handling and professional workmanship using industry-accepted materials and techniques. However, due to the unique nature of each shoe and the varying needs of each customer, we respectfully advise the following terms.

Permanent Nature of Modifications

All footwear submitted for modification will undergo structural changes that are generally permanent. Depending on the shoe’s original design and materials, these changes may not be reversible, and in many cases, restoring the shoe to its original condition may not be possible after the lift has been applied.

Variation in Outcomes

Although we aim for consistent, high-quality results, the outcome of each modification may vary based on the original shoe design, material composition, and brand-specific construction. Additionally, environmental factors such as climate, humidity, terrain, and intensity of wear may influence the long-term performance of the materials used in the lift. Customers should take these factors into account when choosing footwear for modification.

Material Compatibility and Use Conditions

The materials and methods we use are selected based on durability, comfort, and compatibility with a wide range of footwear. However, no single material or technique can guarantee universal suitability. Modifications may behave differently under heavy use, in wet or cold climates, or in specialized environments. Customers are encouraged to consult us with any concerns about intended usage conditions before placing an order.

Customer Acceptance of Risk

By submitting footwear for modification, customers acknowledge and accept that they do so at their own risk. This includes the understanding that the shoes may no longer be repairable by third parties or restorable to their factory condition. Customers also acknowledge that cosmetic or functional outcomes may differ slightly from expectations due to the variability inherent in manual, custom work.

Refunds and Remediation

Every modification is covered by our 100% Satisfaction Guarantee. If you are not satisfied with the result, contact us within 30 days of receiving your shoes back. We will provide a prepaid USPS label so you can return the shoes to us at no cost. We will then either correct the work at no charge or refund the cost of the modification. The guarantee covers the modification cost only; it does not extend to the original purchase price or value of the shoes themselves, since a shoe lift permanently alters the shoe. Reimbursement for footwear will only be considered in rare cases where there is clear, documented evidence of an error that falls outside reasonable standards of workmanship. Full details, including how to start a claim, are on our Shipping, Returns & Satisfaction Guarantee page.

Third-Party Evaluations and Alterations

Our company is not responsible for any damage, loss of function, or inability to repair that may occur after a shoe has been altered by a third party following our modifications. Once a modified shoe has been further handled by another provider, our ability to assess, repair, or offer resolution is limited.

Customer Responsibility

It is the customer’s responsibility to:

  • Provide accurate measurements or prescription information (if applicable)
  • Ensure the selected shoes are appropriate for modification
  • Communicate specific needs or concerns prior to submission
  • Understand that custom work is inherently subjective and may result in slight variances

We strive to ensure every customer receives thoughtful, quality service tailored to their needs. If there are questions or concerns before, during, or after the service process, we welcome the opportunity to address them in a timely and fair manner.

Contact Information

If you have any questions about these Terms of Service, please reach out to us:

CNET Orthopedic LLC
7650 Chippewa Rd, Suite 301B
Brecksville, Ohio 44141
United States

Phone: +1-347-853-2995
Email: info@cnetorthopedic.com